Legal Notice

Welcome to the Lab By Sergi Arola website!

IMPORTANT! THIS IS A LEGALLY BINDING AGREEMENT

PLEASE READ THIS AGREEMENT BEFORE USING THE SITE AS THESE TERMS AND CONDITIONS ARE BINDING.

 

The terms and conditions users have to follow when using this site are given below. Browsing through this page means you agree you are a user so we strongly advise you to read this legal notice carefully so it is used correctly as any use contrary to the information given here is totally forbidden.

We reserve the right to modify, add or remove parts of the terms and conditions to this contract at any time with no prior warning, in accordance with our criteria, which are always to provide an excellent service to our clients.

Therefore, unless otherwise indicated, any such alterations come into force as soon as they are published on www.penhalonga.com. You should periodically visit our site to stay up to date with any alterations that are made.

 

1. PURPOSE

The Penha Longa Resort, one of Portugal's most impressive luxury resorts, has a site at www.penhalonga.com, that contains all the information and contents related to it, which are the exclusive property of the company or its "partners" or employees.

Obtaining, reproducing, distributing, assigning, transmitting, modifying or publicly communicating the content of this website for commercial or any other gain other than for the user, is totally forbidden.

Internet access is free except in specific parts of the property where a password is required that the company will provide to whoever requests it.

 

2. RULES OF USE

As a user of this site you must always use it, the contents and services appropriately. Always comply with the legislation in force at any time and the property rights of the company and/or its "partners" or employees.

No user of this site can behave in a manner that can cause any damage or alteration to its content, nor can they access or alter the respective email. If any undue use is discovered, the Penha Longa Resort reserves the right to exclude the perpetrator from accessing the site.

Likewise, users are prohibited from using any resources through which a third party or a user can benefit, with or without any profit motives, from the content, forms, indexes and other formal expressions that are part of this site.

 

3. INTELLECTUAL PROPERTY

This site contains brand names, patents, copyrights and other industrial property or intellectual property rights that belong to the company, "partners" or third-party employees. Visiting the site does not grant any right or licence for those industrial or intellectual property rights that belong to our company or to any third parties.

The design, pictures, photographs, diagrams, tables, banners, software, as well as other contents of this site are, unless stated otherwise, company property and the company legally has exclusive right to use them.

Consequently, anyone who accesses this site is strictly forbidden from copying, modifying, distributing, transmitting, reproducing, publicising, selling or transmitting the information or the content in any way. This rule also applies to any designs, photographs and charts contained in the site that are company property or that belong to bodies that work with the company or third parties unless there is express written consent from those companies or bodies.

 

4. LIABILITY

We are committed to providing an up-to-date site that complies with the standards of accuracy, excellence and professionalism, we are constantly guided by, taking into consideration the users' needs and that of our clients, ensuring, henceforth, the confidentiality of the communications and repairing any computer faults that may occur as quickly as possible.

In any case, we reserve the right to temporarily suspend access to this site with no prior notice if we are obliged to conduct any maintenance, repair, updating, or operations to improve the services, information or content, or to modify or update the information, content and access conditions for the site.

We are liable for the information, content, products or services that we create directly and thatvare included in this site and are committed to offering them at the highest standards of quality and excellent service.

We are not liable for any products or services included, provided or offered by third-party providers or bodies that access our site through links or frames that appear on our site.

Likewise, we are not liable for the content, advertising, information, communication, opinion or manifestation of any kind disclosed by there third parties or bodies that may appear on our site.

 

5. PRIVACY POLICY

 

The Penha Longa Resort is aware of the need to maintain an adequate privacy and security policy regarding personal data and the identity of the users of its services. The personal data processing, as well as the sending of commercial communications by email, comply with the privacy policy, as does the collection, treatment or transmission of User Data, which is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the legislation and regulations in force in Portugal. 

 

5.1 Processing Personal Data

Users browse our site completely anonymously as no personal information or data is saved, except when a user expressly provides this information. Any data a user voluntarily provides will be included in a file that belongs to the hotel. This file is properly registered at the Portuguese General Data Protection Commission and it is used to reply to any requests as well as to offer information about the services and special offers by Penha Longa Resort, its partners or employees.

The company expressly guarantees users that their personal data will not be provided to any third parties without their consent, unless there is any kind of personal data transfer, which will require prior, informed and unequivocal consent from the data holders.

5.2. Automatic collection of other information (cookies)

When a user accesses our site, the information is occasionally collected without any reference to specific people (such as browser and operating system, the name of the Web page domain they accessed the site through, number of visits, average time spent, pages seen, etc.).

Whenever users visit our site, the data may be stored on their computers as cookies so they are automatically recognised when they come back in the future. None of these cookies collects any personal data.

Users do not need to allow the installation of the cookies that this site sends to be able to use the site, but users can configure their browser so they are notified when they receive cookies so that they can stop them being installed on their computer. Please consult your browser's instructions and manuals for further details.

5.3 Security

Our company's commitment is to comply with the confidentiality obligation regarding the personal data we receive and to handle it with the required confidentiality. We, therefore, adopt proper security measures to prevent it from being altered, lost or its unauthorised handling or access.

The company site can use data security techniques that are generally accepted in the industry (firewalls, access control procedures, etc.) to prevent unauthorised access to the data. The user, therefore, must accept that the company obtains data to authorise access controls.

5.4 Links to third-party sites

The Penha Longa Resort website may contain links to other companies that are not covered by this Data Protection Declaration.

As a result, bookings made through this website are made via external access to the Penha Longa Resort booking system - To do this, the booking fields on this site provide a link to access the respective booking. The site belongs to the North American company Marriott International, Inc./The Ritz-Carlton Hotel Company, L.L.C. Therefore, the personal data you provide when booking will be sent to the North American Marriott International, Inc./The Ritz-Carlton Hotel Company L.L.C. company and not to this company.

Any user who has booked their stay at the Penha Longa Resort online can, at any time, exercise the right to access, correct, challenge and, whenever appropriate, delete the personal data they provided by writing to The Ritz-Carlton Hotel Company, LLC, Vice-President of Sales and Marketing, 4445 Willard Avenue, Suite 800, Chevy Chase, Maryland, USA 20815 or to the email address: privacy@ritzcarlton.com.

Furthermore, bookings at the Penha Longa Resort restaurants through this website are made via external access to The Ritz-Carlton Hotel Company, L.L.C. booking system. To do so, the booking paragraphs of this site provide a link to access the site belonging to The Ritz-Carlton Hotel Company, L.L.C.

Any user who has booked a restaurant table online at the Penha Longa Resort online can, at any time, exercise the right to access, correct, oppose and, whenever appropriate, delete the personal data they provided by writing to The Ritz-Carlton Hotel Company, LLC, 4445 Willard Avenue, Suite 800, Chevy Chase, Maryland, USA 20815 or to the email address: privacy@ritzcarlton.com.

 

5.5 Exercising your Rights

As regards the data collected on this site, users can exercise their rights to access, correct, delete or challenge their data or revoke the consent they gave to handle their data. You can exercise these rights by sending a written, signed request, with the first name and surname of whoever is making the request, addressed for the purpose of notification along with a photocopy of their ID or passport. The request must be sent by post or email to the following address:

Penha Longa Resort

Estrada da Lagoa Azul Sintra

Linhó 2714 511 Portugal

(+351) 21 924 90 11

resort.penhalonga@penhalonga.com

6.FINAL CONSIDERATIONS 


6.1. ALTERATIONS TO THE PRIVACY POLICY

Penha Longa Resort reserves the right to alter this Privacy Policy at any time. If the Privacy Policy is altered, the date of the latest alteration, which is shown at the top of this page, is also altered. If it is a substantial alteration, a notice will also be published on the site. 

7. LAW AND APPLICABLE COURT 

The Privacy Policy and the collection, treatment or transmission of User Data, is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the legislation and regulations in force in Portugal.


Any litigation arising from the validity, interpretation or enforcement of the Privacy Policy, or that is related to the collection, handling or transmission of User Data, must be sent to the Penha Long Resort Legal Department- José Saramago & Associados, Sociedade de Advogados, R.L., with head offices at Edifício €uro - Rua Pedro Álvares Cabral, 24 - 4º C - Infantado 2670-391 Loures-Portugal (info@jose-saramago.com)